Like any purchase it is prudent to explore refunds with your travel supplier. Depending on the type of ticket or booking, a number of airlines/hotels/travel operators will provide options for refund, postponement or a credit should you decide to avoid travel due to a formally identified epidemic or pandemic.
Under Wise Traveller subscriptions that provide travel insurance, Trip Cancellation due to an Epidemic or Pandemic is generally excluded however the insurance manager Allianz Global Assistance has provided additional guidance for Wise Traveller members in light of the current Wuhan Virus situation.
7 February 2020 update for Wise Traveller subscribers.
Allianz Global Assistance have informed costs for trips purchased prior to 22 January, if cancelled due to the current travel warnings regarding the Wuhan Virus, may be submitted for assessment as a claim under Trip Cancellation based on the following, subject to normal Policy Wording conditions:
- Tickets were purchased prior to 22 January 2020 (regardless of destination).
- Your subscription was active on or prior to 22 January 2020.
- Refund (or alternative loss minimisation) has been explored via the respective operator.
Disclaimer: Any information provided on this page is informal only, for general information and cannot be considered as advice to be acted upon unless expressly stated and confirmed subsequently in writing. The Wise Traveller and any associated partners or third parties accept no liability for the consequences of any actions taken on the basis of the information provided without subsequent written formal confirmation.
Last updated: 08:10 (UTC+8) 8 February 2020