Due to the current COVID-19 situation your first obligation is to claim costs via your travel provider. Most airlines, agents and tour operators are providing refund, postponement and or credit options. Depending on your country of residence you may also be entitled to compensation or refund under government regulation or laws. It is prudent to explore all options with your travel supplier immediately your personal travel situation is known.
Wise Traveller Members - Trip Cancellation
Allianz Global Assistance have informed trips purchased prior to 22 January, if cancelled due to COVID-2019, may be submitted for assessment as a claim under Trip Cancellation based on the following, subject to normal Policy Wording conditions:
- Tickets were purchased prior to 22 January 2020 (regardless of destination).
- Your subscription was active on or prior to 22 January 2020.
- You must first seek a refund (or credit) from the respective operator/airline, verification will be requested.
Please see below for some examples on seeking refunds for airline tickets*.
Emirates
Customers with tickets on an Emirates flight now have two new options if you booked a ticket before 31 May.
- Emirates Refund Request page
- Please visit this page for full details.
- Customers who booked with a travel agent must contact them for further assistance with their bookings.
Singapore Airlines & Silkair
Customers with tickets purchased directly from Singapore Airlines and SilkAir are advised to submit all requests for Covid-19 related assistance using the form below to:
- Retain the value of their ticket and extend their ticket validity
- Change their travel plans
- Submit other Covid-19 related queries
- https://www.singaporeair.com/request.form
Scoot
Customers with tickets purchased from Scoot are advised to go: https://www.flyscoot.com/en/announcements/self-service-refund-available-on-scoot-website
- Scoot has launched a self-service refund option on its website for all customers with bookings made on or before 15 March 2020, for travel dates until 31 May 2020. As the COVID-19 outbreak continues to develop globally and more travel advisories are put in place by governments, we understand that customers are grappling with uncertainty and wish to change their travel plans.
Qantas
Customers with tickets purchased on a Qantas flight are entitled to a refund in the following situations:
- If Qantas cancel your flight and we cannot offer you suitable alternative arrangements.
- If Qantas delay your flight to the extent that you have to cancel your travel.
- If Qantas make a significant change to the scheduled flight time and we are unable to book you on an alternative flight that is acceptable to you.
- If Qantas cause you to miss a connecting Qantas flight on which you have a confirmed reservation.
- If Qantas are unable to carry you and you have a confirmed reservation.
- If you wish to claim a refund, please contact Qantas Customer Care.
- You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law.
- Full Qantas Compensation and Refund page.
If you cannot find any of alternative options like above or you require additional information on your specific situation please contact Allianz Global Assistance sg.travelhelp@allianz.com for assistance or Wise Traveller Member Service: member@thewisetraveller.com
* This is only a sample list.
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Disclaimer: Any information provided on this page is informal only, for general information and cannot be considered as advice to be acted upon unless expressly stated and confirmed subsequently in writing. The Wise Traveller and any associated partners or third parties accept no liability for the consequences of any actions taken on the basis of the information provided without subsequent written formal confirmation.
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Last updated: 11:50 (UTC+8) 10 April 2020
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