It is prudent to make any claim as soon as it may be practical and within 30 days of any incident occurring.
If you are unable to make your claim within 30 days you will need to notify the applicable claims team that you have a claim to make and provide the reason/s why you may not be able to make the claim within the required period.
Claims Contact Information:
Allianz Travel: firstname.lastname@example.org (for members joining prior to 31 October 2020)
Starr Insurance: SGP.TravelClaims@starrcompanies.com (for members joining from 1 November 2020)
If in doubt please contact email@example.com for assistance.