To make a claim is easy and you can do so in one of two ways.
Option 1. On-line claim
Just submit your claims via the Allianz online claim portal - It only takes a few minutes. Follow these 3 easy steps to complete your online claim submission.
- Please fill in your personal details and choose the benefits for which you are making a claim. Make sure you have your Wise Traveller Membership Number which is also your Policy Number for claim purposes eg: TWT65 XXX XXXXXX
- Take photo of your supporting documents (or scan them) and upload them. You'll find the examples of supporting documents in the online claim portal.
- Provide your bank account details under 'Payment Details'.
If you have any difficulties submitting your claims through our online claim portal, please call Allianz Global Assistance at +65 6327 2215 or email to [email protected]
Note: For the claims related to medical & dental expenses, you are still required to send original supporting documents and a copy of acknowledgement email which is to be mailed to Allianz Global Assistance at 12 Marina View, #14-01 Asia Square Tower 2 Singapore 018961 (Attention to: Allianz Global Assistance).
Option 2. Download And Complete A Claim Form
All you need to do is download the attached claim form and follow the instructions or if you claim is non medical related you may also use the on-line option recently introduced by Allianz, the link is below:
When completing your form please ensure:
- You carefully read all instructions.
- When asked to note your travel insurance policy number please quote your Wise Traveller membership number eg: TWT65 XXX XXXXXX
- You have all the information requested with regard to the type of claim you are making.
- That you submit your claim directly to Allianz Global Assistance at the address per the claim form - please also ensure you take a copy of your claim which can also forward to ([email protected])
- Should you have any queries about your claim please contact Allianz Global Assistance on +65 6327 2215
If you have any questions please do not hesitate to ask by contact us at [email protected].